Shipping & Refund Policy

Please examine the material you have received as soon as possible. If for any reason you are dissatisfied with your order, please call the Arkansas Hospitality Association first – before products are returned.

Monday – Friday, 8:00am – 5:00pm CST
501-376-2323 or 800-472-5022

Training Materials: All materials for training classes are shipped via UPS Ground one to two weeks prior to the scheduled training class. Shipping usually takes 1-2 business days. Please Note: Business days do not include weekends or holidays. We cannot ship orders to P.O. boxes.

Event Tickets: For events in which a ticket is required, tickets will be mailed via US Postal Service. Events requiring a ticket include but are not limited to:

  • Big Bass Bonanza Awards Ceremony
  • Arkansas Chef’s Culinary Classic
  • AHA Convention & Trade Show Awards Gala

No shipments will be made for orders less than one week from the event. 

Return Promptly: All product returns must be made within 30 days from the date of invoice.

Condition of Items: All returned products must be in original and resalable condition. If returned products are damaged in any manner, they will be returned to the customer at the customer’s expense without an issued credit.

Traceable Shipments: For your own protection, please return product by traceable means (e.g., Federal Express, UPS, RPS, or Insured/Certified First Class Mail). Unfortunately, if we cannot trace a package sent to our office, we will not be able to issue a credit.

Refund Policy

All sales are final and nonrefundable.