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New Metric Emerges from Willard InterContinental PDF Print E-mail
New Metric Emerges from Willard InterContinental’s Sustainability Report
 
By Glenn Hasek
10/03/2008

Could the measurement "Greenhouse Gas Emissions Per Occupied Room" (GEPOR) one day be as common as revenue per available room (RevPAR)? In putting together its 2007 Sustainability Report—probably the first one produced by an individual hotel in the United States—the Willard InterContinental Hotel in Washington, D.C. used the GEPOR metric to establish its specific annual carbon footprint. The Willard worked with Washington, D.C.-based EnviRelation, LLC to put together the report. EnviRelation, which provides emissions management services, created the GEPOR metric which takes into account criteria such as a hotel’s square footage, electricity and natural gas consumption, gallons of water used, etc.

What the Willard and EnviRelation have done is extremely important. They have established a baseline from which to improve in 2008 and beyond. They have also taken the first step in establishing a metric that eventually could become the standard for measuring the lodging industry’s carbon footprint. According to EnviRelation’s Eric Ricaurte, it is his company’s intention to collect data from as many as 100 hotels over the next several years so that they can more easily analyze hotels’ average carbon impact nationally, by region, and even by segment. Knowing a property’s specific resource consumption will come into play within the next five years when regulations are expected to come along that will require commercial establishments to account for their carbon footprint.

Hervé Houdré, general manager of the Willard InterContinental, is excited about his hotel’s Sustainability Report because it covers all aspects of its triple bottom line strategy of economic prosperity, social responsibility and environmental protection. Because the report adheres to the standards established by the Global Reporting Initiative (GRI), it highlights both the hotel’s positive accomplishments as well as areas in need of improvement.

Reaction to 2007 Report

Here are some additional thoughts after reading through the Willard’s 2007 Sustainability Report:

Because the Willard knows the specific impact of its operations, it can more easily calculate what it needs to do to offset that impact. A year ago, the hotel committed to purchase renewable energy credits from Pepco Energy Services, a subsidiary of Pepco Holdings, Inc. The property is now 100 percent powered by wind energy. Because the hotel will have gone through all of 2008 with this program, its 2008 Sustainability Report will show significant improvement in regard to environmental impact.

The report appropriately includes the hotel’s sustainability mission statement: “To model a culture that promotes sustainable development ideals and quality improvement processes that are the benchmark for the industry.” The report also states the hotel’s values. I suspect there are few general managers that have gone through the process of establishing a sustainability mission statement, or a list of core values.

The Willard not only reports on where it has been; it has also established goals for continuous improvement. Its roadmap outlines economic, social and environmental initiatives and goals. Initiatives are set for each goal, with metrics for measurement and specific, metric-related targets to be achieved each year. These targets provide guidance for the Willard from 2008 until 2012.

Honest Talk About Energy Use

The hotel is honest about not achieving reductions in all areas. For example, in 2007, the hotel used 87.7 kWh of electricity per occupied room, 18.5 percent above its goal of 74 kWh per occupied room. Some of the increase was caused by the addition of a new restaurant.

While the report does include some pie charts and graphs, additional ones would have been helpful.

The hotel appropriately highlights its significant accomplishments in the area of waste reduction. In 2006, Houdré says the hotel did not recycle. In 2007, recycling volume was 27 tons. The hotel is on track to hit 35 tons this year.

The report includes summaries of its efforts in regard to human rights and worker safety. The report does not include specific work place safety data. While not a factory environment, where the potential for incidents is greater, it still would have been nice to see some safety numbers.

The Sustainability Report includes a Glossary of Terms—something that was definitely needed, given the use of terms such as Metric Tons of Carbon Dioxide Equivalent.

Overall, the report was a groundbreaking effort that merits review by any hotel owner or manager. (To access the report, click here .) It will be interesting to see whether or not GEPOR becomes an accepted standard. Contact Eric Ricaurte at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for more details on how GEPOR is calculated.
 
Argenta backers say no looking back now PDF Print E-mail
Argenta backers say no looking back now

BY LAURA STEVENS

Posted on Sunday, August 10, 2008

URL: http://www.nwanews.com/adg/Business/233919/

North Little Rock’s Main Street renaissance is in full bloom, and it’s not just the flowers.

The Argenta Downtown Council has planted flower beds and hung potted flowers to spruce up the area, but the big changes are for diners and shoppers.

Starving Artist Cafe will be moving across the Arkansas River from Little Rock by September to a restored space on Main Street. The new Arkansas Certified Farmers Market brings in crowds for its Tuesday and Saturday sales. And the addition of Cregeen’s Irish Pub has enhanced the nightlife feel of the district, keeping it busy into the evening.

All of these additions, which have taken place within the past year or so, have contributed to something of a groundswell in bolstering the area’s transformation.

Wayne Hogan, who moved his Galaxy Office Furniture & Design Center store from the River Market has seen the evolution.

“The area has changed a lot with Alltel and the ballpark and the Cregeen’s Irish Pub,” Hogan said, referring to the 18, 000-seat Alltel Arena and Dickey-Stephens Park. “Every time they add something, it’s just another increase in traffic.”

Galaxy has also changed along with the city. The store, which used to sell strictly office furniture, has branched out to retro and vintage items. In September, Paddywacks vintage clothing store will move from its location at West Markham and North Van Buren streets in Little Rock to open in a section of Galaxy’s building.

“As the area changed, we kind of transitioned,” Hogan said.

His store also has a hot dog stand out in front on Wednesday, Thursday and Friday afternoons.

The River Rail System trolley line has tied the two downtowns together, he said.

The development of “downtown adjacent places,” one of the five walkable urban types, is a definite trend, said Christopher Leinberger, a metropolitan land strategist and developer with the Brookings Institution in Washington. Cities divided by a river, such as Chattanooga, Tenn.; Cincinnati; and Kansas City, Mo.; have seen a renaissance across from the main downtown, he said.

“Rivers don’t have to be a barrier anymore,” Leinberger said. Areas like Argenta have more room to grow and usually utilize their historical architecture or roots to unify the area’s look, he said.

At the same time, “it’s important that North Little Rock not view it competitively — that a lot of the energy that is coming to North Little Rock is because downtown Little Rock is coming back,” Leinberger added. The name Argenta, which is Latin for silver, was first used in 1866 for the area because silver was once mined nearby, according to encyclopediaofarkansas. net. The town was named Argenta in 1904 but it wasn’t official until 1906. It reverted back to the name North Little Rock in October 1917.

A WORK IN PROGRESS Michael Drake, director of the nonprofit redevelopment organization Main Street Argenta, lived in west Little Rock for 20 years before he took his job in September 2003.

“The only reason I came to North Little Rock was to drive from Little Rock to another point,” Drake said of his days living south of the river. “There was no reason to come here.”

Downtown North Little Rock was not safe in the early 1990 s, and Main Street was a one-way street, he said. But then the city moved a police station downtown, returned Main Street to two-way traffic and began streetscape improvements.

In addition, the Argenta Community Development Corp. was formed and started buying and transforming houses to stabilize the neighborhood. It also built Argenta Square, a 56-unit mixedincome apartment complex, said Brad Williams, the corporation’s executive director. The corporation pushed to get Argenta named as a historic district.

“These were folks who really worked hard to change the culture and to engage the community,” Williams said, as well as putting a stop to drugs, violence and crime. “Because of that, people have seen that the ‘CDC’ initiated, spurred a lot of the new development that is going on today.”

Drake said he saw a turning point with Argenta’s centennial celebration in 2004.

“In April 2004, Main Street became for four days a showcase for Arkansas of what we had to offer,” Drake said.

After that, improvements kept coming, said Mayor Patrick Hays, who has held the office nearly 20 years.

Hays reeled off a number of additions to the town, private and public, including the Junction Bridge, The Enclave at the Riverfront and Argenta Place, to name a few. “I could go on and on,” Hays said. The Enclave is a new 240-unit apartment building on the property where Jackson Cookie Co. used to be, while Argenta Place is mixed-use development.

Leinberger, the Brookings Institution fellow, said transforming an old rail or highway river crossing such as Junction Bridge into one for downtown pedestrians is an important step in urban connectivity for cities divided by a river. Chattanooga also took this step, he noted.

Hays said the private sector and the local government working together have made the changes possible.

“I’d say that we’ve enjoyed the perfect storm of beneficial progress,” Hays said. “I’m not saying that there haven’t been potholes that needed to be filled, but I’ll certainly say that this has been one of a collective cooperation and significant benefits for the central Arkansas area.”

Drake said that while there was a time when North Little Rock was referred to as Dogtown, coined after Little Rock residents reputedly rounded up dogs and dropped them off on the north side of the river, that era is gone. In City Hall, there’s a tombstone that reads, “Here lies Dogtown. Born of apathy, buried by civic pride.”

Drake said he doesn’t agree that North Little Rock ever was a stepchild. If others do, “That’s because they don’t live here.... I reject the premise.”

While some still abhor the nickname, others are choosing to embrace it. Don Chambers, director of the Argenta Downtown Council, said that there are plans for a dog-theme sculpture project downtown.

“Remember, we took care of those dogs,” Chambers said. “We were the kind people who took those dogs in. That’s why I don’t consider Dogtown to be a negative thing. We’re going to make it a positive thing and embrace it.” DOWNTOWN BEAUTIFICATION

On a recent Friday morning, Chambers was on his cell phone off and on all morning, working to ensure that the driver of a wayward truck that ran over and destroyed a flower bed was tracked down and made to pay for the replanting, estimated at about $ 800.

That’s part of his job as director for the Argenta Downtown Council, which is financed by businessmen and the city. The organization, which was started in February, has taken on the beautification of downtown. Chambers, a landscape architect who moved to North Little Rock in 1991, is one of the masterminds behind the blooming baskets, potted plants and flower beds.

Enhancing the neighborhood’s safety has also been one of the organization’s goals. It hired two “ambassadors” who act as concierge and security. For example, they recently called 911 when a woman fell off her bicycle when it flipped because a tire got caught in the trolley tracks, Chambers said. They then helped her until the medics arrived.

The ambassadors can recommend a good restaurant or help out in an emergency, Chambers said. The two also “shadow” panhandlers to keep them from bothering patrons. After handing the person asking for money some pamphlets about how to get help, the ambassador will stand nearby and let those out on the sidewalks know that the person has already been helped.

“I personally find it a rather innocuous way to defuse the panhandling option,” Chambers said.

Bob Ragsdale, a council employee, spends seven hours each day watering the plants, starting at 6 a. m. The council takes care of 20 beds between Washington Avenue and Seventh Street, as well as all of the hanging baskets and potted plants.

In addition, the council has set up a contract with a horticultural business that provides the basket liners all ready to go so the council doesn’t have to spend time replanting. So far, the baskets have been replanted once in May and once in July — they’ll typically be redone every season, Chambers added.

“It’s what I call the Disneyland effect,” he said. “You go to Disneyland, there’s petunias, you wake up and there are marigolds.”

All of the services provided by the downtown council are to promote the area, but the organization is not there to recruit, Chambers said.

“We don’t recruit businesses,” Chambers said. “We create an environment that makes businesses want to be here.”

SUCCESS STORIES The newer additions to Argenta are also boosting the area. The Enclave “is doing great,” said John Gilbert, senior vice president for Bomasada Group, which built the apartments. Units are nearly 70 percent leased and 60 percent occupied. The apartments, which opened in January, range from $ 795 per month for 695 square feet to $ 2, 150 for 1, 484 square feet. Dickey-Stephens Park, which opened in April 2007, is home to Arkansas Travelers minor league baseball and has brought a crowd of pre- and post-game visitors to the downtown area. It also has Bill Valentine’s Ballpark Restaurant, which features Italian cuisine. Argenta Place, the mixeduse development that includes Cregeen’s Pub, has sold three of its four condominiums, said John Gaudin, a developer whose group owns several of the buildings along Main Street. “I would say that since Argenta Place opened the doors, that was a big turnaround point, I think,” said Drake, the Main Street Argenta director. “As in any small area like Argenta, I think a big part of that is a great choice in restaurants.” But he said some of the biggest successes can be traced back even further. Cornerstone Pub & Grill and Ristorante Capeo, which both opened in 2003, “were the two anchors of the 300 and 400 block [of Main Street ], of what has now become what we have today in North Little Rock,” Drake said. “When I arrived, they had just opened, and they were beginning to generate excitement, develop their own clientele, and what we began to see was the start, the seeds, of long-term prosperity for our downtown.”

Brothers Brian and Eric Isaac opened Ristorante Capeo when downtown North Little Rock was still just a ghost town, Brian Isaac said. It was before the trolley, and Cornerstone opened the week before Capeo did, he said. The two banked on events at Alltel Arena — which opened in late 1999 — to bring in people. And, because their uncle owned the building, the price was right.

“It was totally blind faith,” Isaac said. As they worked on construction, “I was standing there, and I said, ‘ People are going to come in here and sit down and eat a nice meal ?’”

They opened their second restaurant, Argenta Seafood Co., in December, and it is struggling a bit because of the weak economy, Isaac said. However, the second restaurant was less of a leap, and they knew there would be people downtown. With the trolley system established, North Little Rock is a “destination spot,” he said.

NEW ADDITIONS

There are also more projects in the works. Gaudin said he’s in the midst of a new project with 57 townhouses being built on the east side of Maple Street between Fourth and Fifth streets, with the first model nearing completion. His firm also bought the old Prime Quality Feeds mill behind the U. S. Post Office for about $ 1. 9 million, and plans to redevelop the property with a mixed-use development. “It’s basically under study right now,” he said. “We want to understand the property better and the market.” In addition to Cregeen’s pub and four condominiums, Argenta Place will host Argenta Market, a small grocery store that is opening soon. Gaudin and his group also are responsible for the new office space for the Thea Foundation, an organization dedicated to using art for youth development, and the Starving Artist Cafe, among other properties. Drake said a “brownfield” area — once-polluted land that has been rehabilitated — west of Dickey-Stephens Park is now ready for redevelopment, most likely as a mixed-use project with apartments. Main Street Argenta received a $ 200, 000 grant from the U. S. Environmental Protection Agency in 2005 for the cleanup of the former industrial site, and the grant was matched with funding from the city.

Drake also said there’s a movement in the works for a master plan for the city, now that most property downtown has been acquired.

Mayor Hays, who spearheaded the effort to obtain the former Navy submarine USS Razorback for the city’s riverfront, said Gaudin and other developers who are making their mark on the area deserve kudos.

“They’re obviously the private sector and certainly they have a profit motive, but their philosophy appears to me to be ‘ do it right and gain the return in the long haul, ’” Hays said. “Those of us who have been in this business of urban development know that there are certain things that are a cornerstone to the revival of the urban area.”

While all of this added up to a revitalized Argenta, Hays said it’s hard to pinpoint what caused it.

“I don’t know if I could sit and chronicle what I would consider a tipping point, but I could say that in my mind that it certainly has tipped, and now it’s not a matter of if, it’s a matter of how fast,” he said.
 
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Copyright © 2001-2008 Arkansas Democrat-Gazette, Inc. All rights reserved. Contact: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
 
Little Rock, AR GuestHouse International Inn Wins Legendary Service Award PDF Print E-mail
NEWS FROM: GuestHouse International, LLC
 
For Further Information Contact:
Tim o’Conner
SVP Brand & Marketing
Boomerang Hotels
(920) 830-3673
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
 
Little Rock, AR GuestHouse International Inn Wins Legendary Service Award
At Brand’s Annual Franchise Owner’s Conference

 
Hendersonville, TN - The Guesthouse International Inn in Little Rock, AR under the direction of Judy & Tom Adam, General Managers, won the “Legendary Service Award of Distinction” at the recent Settle Inn & Suites/Guesthouse International Annual Owner’s Conference held in Nashville, TN.  This annual award is given by GuestHouse International to the property which strives not just to be good, but to be, “The Best.”
 
Jean Stratton, Director of Quality Assurance & Guest Satisfaction for GuestHouse International said, “We thank General Managers Judy & Tom Adam, and the staff of the GuestHouse International Inn, for their hard work and dedication to providing Legendary Customer Service.”
 
The GuestHouse International Inn is the ideal location for anyone visiting St. Vincent’s Hospital and is also close to the University of Arkansas Medical Science and Arkansas Cancer Research Center.  This hotel is a convenient location for walking tours to Little Rock’s historic sites, the Little Rock Zoo, War Memorial Stadium, the State Capitol Building and the new Clinton Library.  Save a day to visit nearby Park Plaza Mall, Mid-Town Mall and boutiques and restaurants.  In addition, all guest rooms feature free wireless internet access, a microwave, refrigerator and hair dryer.  Reservations can be made through Guest House International’s toll-free reservations center at 1.800.21.GUEST, on-line at www.guesthouseintl.com , or by contacting the property directly at 501.664.6800.
 
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Boomerang Hotels is a brand with a simple approach to lodging that focuses on delivering the most important services and amenities to guests at a reasonable rate.  Comprised of Settle Inn & Suites and Guesthouse International, Boomerang Hotels is based in Hendersonville, Tennessee.  Boomerang Hotels brands focus on what guests really want: clean, comfortable accomadations, friendly helpful staff, time-saving amenities, and consistently great rates.  To learn more, please contact Tim O’Connor at 920-830-3673 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
 
LR GuestHouse International Inn Wins Legendary Service Award PDF Print E-mail
NEWS FROM: GuestHouse International, LLC
 
For Further Information Contact:
Tim o’Conner
SVP Brand & Marketing
Boomerang Hotels
(920) 830-3673
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
 
Little Rock, AR GuestHouse International Inn Wins Legendary Service Award
At Brand’s Annual Franchise Owner’s Conference

Hendersonville, TN - The Guesthouse International Inn in Little Rock, AR under the direction of Judy & Tom Adam, General Managers, won the “Legendary Service Award of Distinction” at the recent Settle Inn & Suites/Guesthouse International Annual Owner’s Conference held in Nashville, TN.  This annual award is given by GuestHouse International to the property which strives not just to be good, but to be, “The Best.”
Jean Stratton, Director of Quality Assurance & Guest Satisfaction for GuestHouse International said, “We thank General Managers Judy & Tom Adam, and the staff of the GuestHouse International Inn, for their hard work and dedication to providing Legendary Customer Service.”
The GuestHouse International Inn is the ideal location for anyone visiting St. Vincent’s Hospital and is also close to the University of Arkansas Medical Science and Arkansas Cancer Research Center.  This hotel is a convenient location for walking tours to Little Rock’s historic sites, the Little Rock Zoo, War Memorial Stadium, the State Capitol Building and the new Clinton Library.  Save a day to visit nearby Park Plaza Mall, Mid-Town Mall and boutiques and restaurants.  In addition, all guest rooms feature free wireless internet access, a microwave, refrigerator and hair dryer.  Reservations can be made through Guest House International’s toll-free reservations center at 1.800.21.GUEST, on-line at www.guesthouseintl.com , or by contacting the property directly at 501.664.6800.
 
#
 
Boomerang Hotels is a brand with a simple approach to lodging that focuses on delivering the most important services and amenities to guests at a reasonable rate.  Comprised of Settle Inn & Suites and Guesthouse International, Boomerang Hotels is based in Hendersonville, Tennessee.  Boomerang Hotels brands focus on what guests really want: clean, comfortable accomadations, friendly helpful staff, time-saving amenities, and consistently great rates.  To learn more, please contact Tim O’Connor at 920-830-3673 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
 
Best Western Governor PDF Print E-mail
Best Western Governor’s Suites in Little Rock Finishes Renovations

Renovations have recently been completed at the Best Western Governor’s Suites in West Little Rock near the corner of Rodney Parham and Shackleford.  The design was modeled to give the hotel the charm and ambiance of the French Quarter in New Orleans and is now considered a boutique hotel.   The reconstruction has been an environmentally conscientious one with the use of fluorescent lighting and “green” environmentally friendly paint used throughout.

Features include a 100% smoke free hotel, full-service meeting and banquet facilities to accommodate special events, wireless internet, 49 guest rooms with separate sitting area with a sleeper sofa, chair, large desks, 32” LCD flat screen televisions, iPod alarm clocks, complimentary access to the Powerhouse Gym, concierge and laundry services.  A complimentary full buffet breakfast is offered along with group rates.

An Italian restaurant will also soon be opening as part of the hotel with a chef who is returning to Little Rock after a 10-year stint in Napa Valley.

Click here to visit their website
 
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